Policies
How we work, in writing
Recruitment involves personal data, legal duties and plain old-fashioned trust. These are the policies we hold ourselves to. All are reviewed regularly and dated at the foot of each policy.
Reviewed October 2026
Privacy Notice
How Twixtly Limited collects, uses and protects personal information, and the rights you have over it.
Who we are
Twixtly Limited is a recruitment business registered in England and Wales, with its registered office at 6th Floor, Amp House, Dingwall Road, Croydon, CR0 2LX. We act as a data controller for the information we collect about clients, candidates and website visitors, and as a data processor for some information we hold on behalf of clients.
Questions about this notice, or requests to exercise any of the rights described below, should be sent to contact@twixtly.co.uk.
What we collect
Depending on how you interact with us, we may hold the following:
Candidates: name, contact details, work history, qualifications and tickets, right to work evidence, references, availability, pay expectations and any CV or document you send us.
Clients: company details, contact names and roles, site locations, requirement history, engagement and invoicing records.
Website visitors: the details you submit through our enquiry and registration forms, plus basic technical data such as browser type and pages viewed.
Why we use it and our lawful basis
We use candidate information to assess suitability, submit you for roles you have expressed interest in, verify compliance and pay you. We use client information to deliver the services you have engaged us for and to manage our relationship with you.
Our lawful bases are the performance of a contract, our legitimate interests in operating a recruitment business, your consent where we rely on it (for example marketing preferences), and compliance with legal obligations such as right to work and tax requirements.
Who we share it with
We share candidate information with prospective employers only where you have been told about the opportunity and have agreed to be submitted. We also use vetted service providers for payroll, compliance checks, IT hosting and accounting, under written terms that require them to protect your information.
We do not sell personal information, and we do not share it for third-party advertising.
How long we keep it
Candidate records are kept for up to three years after our last meaningful contact unless you ask us to remove them sooner. Compliance evidence such as right to work and certification records is retained for the period required by law. Client and financial records are kept for seven years in line with accounting requirements.
Your rights
You have the right to be informed, to access your information, to have inaccurate information corrected, to have it erased in certain circumstances, to restrict or object to processing, and to data portability. You can withdraw consent at any time where consent is our basis for processing.
We will respond to a request within one month. If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
This website uses only the cookies and local storage needed to make the site work and to understand which pages are used. We do not run third-party advertising cookies. You can block cookies in your browser settings; the site will still work.
Reviewed October 2026
Terms of Business
The basis on which Twixtly Limited supplies temporary, contract and permanent recruitment services.
Engagement
These terms apply to any introduction we make and to any worker we supply, unless we have signed a separate written agreement with you. A “worker” includes temporary workers supplied by us and candidates we introduce for permanent or contract engagement.
Our obligations
We will take a full written brief before searching, verify each worker’s identity, right to work in the UK, relevant qualifications and recent references before their first assignment, and provide the compliance evidence on request. We will tell you promptly if a worker becomes unavailable.
Your obligations
You agree to provide accurate information about the role, including any health and safety risks, required tickets and shift patterns, and to comply with your own legal duties as an employer or hirer, including health and safety, working time and equal opportunities obligations.
Where you engage a worker we have introduced, directly or through another supplier, within six months of the introduction, our introduction fee applies.
Charges and invoicing
Temporary supply is charged at an agreed hourly rate, invoiced weekly and payable within 14 days of invoice. Permanent and contract placements are charged as an agreed percentage of first-year remuneration, invoiced on acceptance. Rates and fees are confirmed in writing before any assignment begins.
Candidates
We never charge candidates for registering, for being submitted to a role, for interview support or for our payroll service. Our fees are met by the employer. Workers supplied on a temporary basis are engaged under a contract for services and are paid weekly, with holiday pay accrued and any PAYE or umbrella arrangement explained before the assignment starts.
Liability
We carry public liability and professional indemnity insurance. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.
Reviewed October 2026
Data Protection & GDPR
How we meet our obligations under the UK GDPR and the Data Protection Act 2018 when handling candidate and client data.
Our approach
Twixtly Limited is registered with the Information Commissioner’s Office as a data controller. We apply data protection by design: we collect only what we need, we limit who inside the business can see it, and we keep a record of how it is used.
Candidate data and consent
We do not send your details to an employer until you have agreed to be submitted for that specific role. Consent is recorded against your file, and you can withdraw it at any time by contacting your consultant or emailing contact@twixtly.co.uk.
Special category data
Where a role requires occupational health clearance or a client requests a right to work document, that information is treated as special category data. It is collected only when necessary, stored separately with restricted access, and used solely for the purpose it was collected for.
Security
Access to our systems is restricted by role and protected by multi-factor authentication where available. Data is held in access-controlled systems, transmitted over encrypted connections, and backed up so that records can be restored. We review our suppliers’ security arrangements before sharing any personal data with them.
International transfers and retention
Our systems are hosted within the UK or European Economic Area wherever possible. Where a supplier processes data outside the UK, we rely on an adequacy decision or the International Data Transfer Addendum. Retention periods are set out in our Privacy Notice.
Breaches and requests
Suspected data breaches are investigated immediately and reported to the Information Commissioner’s Office within 72 hours where required, with affected individuals informed without undue delay. Subject access requests and other rights requests are handled within one month.
Reviewed October 2026
Equal Opportunities & Diversity
Our commitment to fair recruitment under the Equality Act 2010, and how it works in practice.
Our commitment
Twixtly Limited is an equal opportunities employer and an equal opportunities recruiter. We are committed to ensuring that no job applicant, worker or client receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
How we recruit
Selection decisions are based on the requirements of the role: relevant experience, qualifications, tickets and the practical ability to do the work. We brief clients on the requirements of the Equality Act 2010 and will challenge a requirement that appears to discriminate, unless it is a genuine occupational requirement.
Reasonable adjustments
We ask candidates whether they need any adjustment to register, be assessed, attend an interview or carry out the role, and we make those adjustments. Tell your consultant at any point and we will handle it discreetly.
Monitoring and training
We monitor diversity information voluntarily provided by candidates to make sure our shortlists are fair, and we review that data regularly. Our consultants receive training on the Equality Act and on inclusive recruitment practice. Any complaint of discrimination is investigated under our Complaints policy.
Reviewed October 2026
Modern Slavery Statement
Our statement under section 54 of the Modern Slavery Act 2015 on tackling slavery and human trafficking in our business and supply chain.
Our position
Twixtly Limited has a zero-tolerance approach to modern slavery, forced labour, human trafficking and any form of exploitative labour practice, in our own business and in the organisations we work with.
Recruitment practices
Our workers are recruited directly and are never charged a fee to be registered, submitted, interviewed or paid. We do not withhold identity documents, we do not withhold wages, and we do not place workers in debt as a condition of employment. All workers receive written terms, the rate they will be paid, and the name of the business they are assigned to.
Due diligence
We verify right to work for every worker and check identity documents directly with the individual. We review the labour practices of clients and suppliers we work with at scale, and we will end a relationship where we find evidence of forced or trafficked labour.
Raising a concern
Anyone — a worker, a client, a supplier or a member of the public — can raise a concern about modern slavery or exploitative labour practice in confidence by emailing contact@twixtly.co.uk. Concerns are escalated to a director and, where appropriate, reported to the Modern Slavery Helpline or the police.
Reviewed October 2026
Health & Safety
How we meet our duties under the Health and Safety at Work etc. Act 1974 for the workers we supply.
Our duty
We take all reasonably practicable steps to ensure the health and safety of the workers we supply. We assess the assignment before placing anyone, record the risks we identify, and only place a worker where we are satisfied the environment is safe.
Before a placement
We confirm that the client has a current health and safety policy and a suitable and sufficient risk assessment, verify that required tickets and certifications are in place, and check that PPE, induction and supervision arrangements are provided by the host site.
During a placement
Workers are briefed on their right to refuse unsafe work, on reporting accidents and near misses, and on who to contact at Twixtly as well as on site. We follow up on any incident report and review the placement where a pattern emerges.
Accidents and reporting
All accidents, near misses and dangerous occurrences are recorded and investigated. We support clients in meeting their RIDDOR reporting obligations, and we hold public liability insurance in line with our contractual commitments.
Reviewed October 2026
Complaints & Service Standards
How to raise a complaint and the standards you can expect from us.
What we expect of ourselves
We answer the phone, we return calls the same working day, we confirm shift cover in writing, and we tell you honestly when a requirement will take longer than you hoped rather than promising a time we cannot meet.
Raising a concern
In the first instance, raise the issue with the consultant handling your enquiry, or with your account contact if you are a client. If you would rather not do that, email contact@twixtly.co.uk with the word “complaint” in the subject line and it will be passed directly to a director.
What happens next
We acknowledge a complaint within one working day and give you the name of the person handling it. We aim to give a full written response within ten working days. If we need longer, we will tell you why and when to expect a reply.
If you are still unhappy
For recruitment services, you can ask for the matter to be reviewed by a director, whose decision is final. Candidates and clients may also raise concerns with the relevant regulator or with a professional body where our conduct falls within its remit.
Twixtly Limited
Registered office: 6th Floor Amp House, Dingwall Road, Croydon, United Kingdom, CR0 2LX
Email: contact@twixtly.co.uk